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AS 8018.2-2004 [ Superseded ]

AS 8018.2-2004 [ Superseded ]

AS 8018.2-2004 [ Superseded ] ICT service management - Code of practice for service management

standard by Standards Australia, 01/01/2004

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Adopts BS 15000-2:2003 which recommends common terminology for service providers; give a common basis for improvements in services and provide a framework for use by suppliers of service management tools.

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Edition: 1st Published: 01/01/2004 ISBN(s): 0733761275 Number of Pages: 24 File Size: 1 file , 700 KB Product Code(s): 10090796, 10090746, 10090761

 
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